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Customer and Product Support
Freight and Shipping FAQ
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If you’ve got questions, we’ve got answers. Eagle’s Customer Support Team has collected some of our most frequent asked questions so you can find the answers you need. And remember, if you can’t find what you’re looking for, your Eagle Account Specialist is always there for you!
FREQUENTLY ASKED QUESTIONS
Freight and Shipping
Where does my order ship from?
Clayton, Delaware
Can I pick up my order at the factory?
Yes, arrangements can be made with your Eagle Account Specialist to pick up your order. Pick up hours are 7:00 am – 3:30 pm Mon-Friday
How will I know when my order ships?
You will receive an automated shipping notification from Eagle when your order ships. An email will be sent to the person of record for the order with details such as carrier name and tracking information.
How can I track my shipment?
Autoquotes is updated daily with tracking information. Or visit our Freight Carrier Links to track your shipment.
Do I need a liftgate for my shipment?
Liftgate is required for offload when a loading dock is not available.
How can I get a shipping quote?
Contact your Eagle Account Specialist to request a shipping quote.
Does Eagle ship to Canada?
Yes, we can ship package service or common carrier to Canada. If you need a quote, contact your Eagle Account Specialist.
Does Eagle ship internationally?
We ship to your US-based freight forwarder. Your forwarder would then transport the order to the final destination.
I had freight damage on my order, what should I do?
Contact your Eagle Account Specialist to request a shipping quote.
CUSTOMER SUPPORT QUICK LINKS
Need a reference catalog? Looking for spec sheets or assembly instructions?
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