Supporting Custom Fabrication Customers

SpecFAB® Customer Support Team

YOUR SPECFAB® TEAM IS HERE TO HELP​

Experience and Product Knowledge Count

Our SpecFAB®  Account Specialists know our products and know their customers. They will assist in the process of getting your project built to spec, on time and with the quality you can count on from Eagle.  Their expert knowledge of our custom fabrication capabilities will be there to support you from start to finish.

Average Years of Experience
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Custom Projects
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Committed to providing dedicated customer support, start to finish.​

SpecFAB® Customer Service specializes in coordinating and servicing your custom fabrication order from start to finish.  Services include follow-up on submittal drawings and subsequent approvals, organizing receipt of buyouts, managing timelines for consolidations and deliveries, and addressing any issues or concerns that come up as your custom order makes its way through Eagle’s detailed manufacturing process.

Meet Your SpecFAB® Account Specialists

Abbie O'Grady, SpecFAB® Account Specialist

Contact Abbie:

1-800-441-8440, ext. 2786

Kim Flach, SpecFAB® Account Specialist

Contact Kim:

1-800-441-8440, ext. 3016

SpecFAB® CUSTOMER SERVICE HOURS

Monday - Friday

7:00 am to 4:00 pm

Call 1-800-441-8440

Helpful Hints From Our Team

Abbie and Kim have been a part of the Eagle Group family for over 26 and 18 years respectively. Here are some helpful hints they have to offer to make sure your orders are processed in a timely manner.

Approved drawings should be attached to your approval email and sent to aogrady@eaglegrp.com and/or kflach@eaglegrp.com as instructed in the submittals email. Sending them to another source can cause a delay.

Make sure all verifies have been addressed on the drawing including makes and models.

If you have a ship date/ install date needed – please let us know .

When the order is placed please provide the contact who should be receiving the drawings for approval.

If you have customer property that needs to be sent to Eagle, please send to the following address:

Eagle Group
Attn: Abbie/Kim – C# ______/Job Name
100 Industrial Blvd
Clayton, DE 19938

EAGLE CUSTOMER SERVICE

For standard orders and customer service, contact your dedicated Eagle Account Specialist.

SpecFAB® Custom Fabrication

Explore Our SpecFAB® Division

Custom Fabrication

Learn more about Eagle’s custom stainless steel fabrication, speciality products and quality millwork offering.

Request a Quote

Request a quotation from Eagle for your project. Our experienced estimators can assist you in choosing the best Eagle products.

Consultant Services

Eagle offers a variety of services to the consultant community, including a specialized Consultant Services Director.

CAD/Revit

Eagle’s CAD and Revit library is one of the largest in the Kochman KCL library and continues to grow.

Field Services

Our Field Services team can offer expert installation services for your next project.

Select Services

Eagle’s Select Services provide a streamlined shelving and underbar planning service.

Find Your Local Eagle Sales Representative

Eagle is represented across the country by independent representatives for local support to assist you and make the process of doing business with Eagle easy.