Find Your Local Eagle Sales Representative
Eagle is represented across the country by independent representatives for local support to assist you and make the process of doing business with Eagle easy.
Customer and Product Support
FAQ
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If you’ve got questions, we’ve got answers. Eagle’s Customer Support Team has collected some of our most frequent asked questions so you can find the answers you need. And remember, if you can’t find what you’re looking for, your Eagle Account Specialist is always there for you!
FREQUENTLY ASKED QUESTIONS
Ordering Eagle Products
How can I check the status of my order?
Contact your Eagle Account Specialist for all your order inquiries.
What if I need to change or cancel my order, who can I contact?
Contact your Eagle Account Specialist for all your order inquiries.
Where does my order ship from?
Clayton, Delaware
Can I pick up my order at the factory?
Yes, arrangements can be made with your Eagle Account Specialist to pick up your order. Pick up hours are 7:00 am – 3:30 pm Mon-Friday
What's the return policy? How can I return an item?
Please review our Terms and Conditions which includes our return policy. Contact your Eagle Account Specialist to start the returns process.
Does Eagle sell used equipment?
Eagle has a rotating list of excess and seconds available for purchase. Subscribe to receive our Excess and Second flyer to see current products available.
Freight and Shipping
Where does my order ship from?
Clayton, Delaware
Can I pick up my order at the factory?
Yes, arrangements can be made with your Eagle Account Specialist to pick up your order. Pick up hours are 7:00 am – 3:30 pm Mon-Friday
How will I know when my order ships?
You will receive an automated shipping notification from Eagle when your order ships. An email will be sent to the person of record for the order with details such as carrier name and tracking information.
How can I track my order shipment?
Autoquotes is updated daily with tracking information. Or visit our Freight Carrier Links to track your shipment.
Do I need a liftgate for my shipment?
Liftgate is required for offload when a loading dock is not available.
How can I get a shipping quote?
Contact your Eagle Account Specialist to request a shipping quote.
Does Eagle ship to Canada?
Yes, we can ship package service or common carrier to Canada. If you need a quote, contact your Eagle Account Specialist.
Does Eagle ship internationally?
We ship to your US-based freight forwarder. Your forwarder would then transport the order to the final destination.
I had freight damage on my order, what should I do?
Contact your Eagle Account Specialist regarding freight damage on an order.
Parts and Service
How can I get service on my equipment?
Contact Eagle’s Parts and Service Department. Learn more on our Obtain Service page.
Where can I find an Eagle Authorized Service Center?
Use Eagle’s Authorized Service Center Listing to find service near you.
How do I register my Eagle product?
Register your Eagle product on our Production Registration Page.
Quotations
How can I get a custom quote?
Visit our Request A Quote page.
I have approved my drawings, who can I email them to?
Please email to aogrady@eaglegrp.com or kflach@eaglegrp.com for processing.
For more information, see helpful hints from our SpecFAB® Account Specialists.
Where can I send customer property?
If you have customer property that needs to be sent to Eagle, please send to the following address:
Eagle Group
Attn: Abbie/Kim – C# ______/Job Name
100 Industrial Blvd
Clayton, DE 19938
CUSTOMER SUPPORT QUICK LINKS
Need a reference catalog? Looking for spec sheets or assembly instructions?
Simply search by model #, EG number or keyword.
